Job Summary

To work as part of an RTA team, providing support to the team and Manager on technical legal queries and quality issues.

To be seen as a technical expert, support the business in delivery of strategic objectives, providing robust development solutions.

Core Responsibilities

· Provide technical guidance on issues relating to personal injury cases, both litigated and non-litigated, providing support as needed to the Fee Earners, Team Manager and Head of Department.

· Review and approve valuations, providing feedback to the Fee Earner where required.

· Conduct technical and quality audits for each of the Fee Earners within the team, feed back to the Team Leaders, Manager and Head of Department where necessary.

· Collect and capture relevant emerging case law and legal, practice and insurance industry developments from external and internal sources and share these effectively with the team.

· Contribute to technical sessions to discuss and disseminate knowledge with the team.

· Assist in identifying emerging issues and trends for dissemination to clients and the business.

· Provide technical research assistance to the Head of Department.

· Support with the improvement of performance of individuals across a variety of KPIs.

· Conduct structured and agreed feedback sessions with members of the Leadership Team and at appropriate internal forums.

· Ensure all regulatory requirements are adhered to in all areas of delivery.

· Analysis and report writing.

· Adhere to company and HR policies and processes.

· Ensure complaints and cases are handled in accordance with the Law Society and company policies and procedures.

· To undertake any other tasks as deemed relevant and reasonable by the business.

Key Performance Indicators

The following KPIs will apply to you; this list is not exhaustive and may change as the business develops:

· Quality Reviews

· Demonstrate and evidence an improvement in error rates and valuations

· Deliver Improved Technical File Audit results

Your performance will be reviewed on a monthly basis through one-to-one meetings with your Line Manager.

Person specification

Essential

· Qualified solicitor or Fellow of CILEx.

· Proven track record of dealing with personal injury claims, including litigated cases.

· Proven understanding and exposure to OIC / Small Claims / Fast Track and Intermediate Track cases.

· Commitment to delivering excellent client care.

· Strong technical ability with practical knowledge of court procedures.

· Excellent communication skills to include negotiation and objection handling.

Desirable

· Attention to detail and high standard of work quality.

· Good numeric and literacy skills.

· Report writing and data collation and presentation skills

· Customer focused and target driven.

· Maintains a positive attitude, self-motivated, and uses own initiative.

· Positive and innovative approach to problem solving

Personal Development

Minster Law successfully operates in OIC, Fast Track, Intermediate Track, Muti Track and Catastrophic Injuries. There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career within Minster Law.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

Please note

The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.