ELPL Portal File Handler

Location: Bristol based
Salary: £27,500 - £32,000 per annum
Contract: Full Time, Permanent

Build Your Career in Personal Injury with Minster Law

Are you an experienced Personal Injury professional looking for your next challenge?

Minster Law is seeking a motivated and customer-focused ELPL Portal File Handler to join our growing team. This is an exciting opportunity to manage your own caseload of Employer's Liability (EL) and Public Liability (PL) claims, delivering exceptional outcomes for clients while developing your career within a Platinum Investors in People accredited organisation.

If you have experience handling ELPL claims and a strong understanding of the MOJ claims process, we'd love to hear from you.

The Role

As an ELPL Portal File Handler, you will take ownership of a caseload of personal injury claims, managing cases from inception through to conclusion. You'll work closely with clients, insurers, medical experts and other stakeholders to ensure claims are progressed efficiently and effectively while delivering excellent customer service throughout.

Key Responsibilities

• Managing a caseload of ELPL personal injury claims from start to finish.

• Assessing claims and gathering evidence and supporting documentation.

• Maintaining regular contact with clients, providing updates and managing expectations.

• Liaising with insurers, medical professionals and third parties to progress claims.

• Preparing and submitting legal documentation and correspondence in line with regulatory requirements.

• Ensuring all case records and management systems are maintained accurately and compliantly.

• Working proactively to progress claims efficiently and achieve positive customer outcomes.

• Contributing to team discussions and supporting continuous improvements within the department.

About You

We're looking for someone who is organised, proactive and passionate about delivering excellent client service.

To be successful in this role, you'll have:

• Previous experience handling Employer's Liability and Public Liability (ELPL) personal injury claims.

• A strong understanding of the MOJ Claims Portal and relevant personal injury legislation.

• Excellent organisational skills and the ability to manage a busy caseload effectively.

• Strong communication skills, both written and verbal.

• The ability to build positive relationships with clients and stakeholders.

• A proactive approach to problem-solving and achieving results.

• Experience using case management systems and Microsoft Office applications.

What's In It For You?

At Minster Law, we recognise that our people are key to our success. That's why we offer a range of benefits designed to support your wellbeing, development and work-life balance, including:

• Competitive salary of £27,500 - £32,000.

• Annual discretionary bonus scheme.

• Hybrid working arrangements.

• 25 days annual leave, increasing with service.

• Additional "Time for Me" days through condensed working.

• Ongoing learning and development opportunities.

• Career progression within a market-leading personal injury business.

• A supportive and collaborative team environment.

Why Minster Law?

As a Platinum Investors in People organisation, we're committed to helping our colleagues develop and succeed. You'll be joining a business that values innovation, teamwork and exceptional customer service, while offering genuine opportunities for professional growth.

Minster Law is committed to creating an inclusive workplace where everyone feels they belong. We are proud to be an Equal Opportunity and Disability Confident employer and welcome applications from all suitably qualified candidates regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity or disability.

Ready to take the next step in your personal injury career? Apply today and become part of the Minster Law team.