Legal Advisor - OIC Portal

Salary: £23,849.28 per annum

Start Your Career in Personal Injury Claims

Are you customer-focused, organised, and motivated by achieving great outcomes? Minster Law is looking for a Legal Advisor to join our growing team, supporting customers through the RTA OIC Portal process and helping them progress their claims from inception through to settlement.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, delivering exceptional customer service, and developing a long-term career within the legal sector.

What You'll Be Doing

As a Legal Advisor, you'll take ownership of progressing admitted liability road traffic accident claims while ensuring our customers receive outstanding support throughout their journey.

Key responsibilities include:

• Managing a high volume of claims and progressing them efficiently through the claims lifecycle.

• Working within our task-based case management system to ensure claims are proactively managed.

• Reviewing liability and quantum, including medical evidence and whiplash-related claims.

• Gathering information and assessing the next steps to progress cases through key milestones.

• Maintaining regular contact with customers and managing expectations throughout their claim.

• Delivering excellent customer service and resolving customer queries effectively.

• Working towards individual and team targets within a performance-driven environment.

• Ensuring compliance with processes, quality standards, and best practice.

What We're Looking For

Essential Skills & Experience

• Experience in a similar customer service, claims handling, or case management role.

• Strong communication and negotiation skills.

• Proven ability to work in a fast-paced environment while maintaining high standards of quality and customer care.

• Confidence using case management systems and Microsoft Office applications, including Word and Excel.

• Excellent attention to detail and organisational skills.

• A customer-focused approach with a passion for delivering positive outcomes.

Desirable Skills & Experience

• Previous experience handling RTA OIC Portal claims.

• Understanding of personal injury or motor claims processes.

• Ability to remain resilient and adaptable in a changing environment.

• A positive attitude with a proactive and self-motivated approach.

• Strong team-working skills and a desire to support colleagues.

• An interest in developing a long-term career within personal injury law.

Why Join Minster Law?

At Minster Law, we are passionate about supporting career development and internal progression. High-performing colleagues have opportunities to develop into more advanced roles within our Legal Services function, making this an excellent stepping stone towards becoming a Fee Earner.

You'll be joining a business that values collaboration, continuous improvement, and delivering the best possible outcomes for customers.

What Success Looks Like

You'll contribute to:

• Delivering outstanding customer service.

• Proactive and efficient case progression.

• Achieving productivity and service targets.

• Supporting process improvements and innovation.

• Maintaining excellent customer satisfaction levels.

Minster Law is committed to creating an inclusive workplace where everyone feels they belong. We are proud to be an Equal Opportunities and Disability Confident employer and welcome applications from all backgrounds.

Ready to start your next career move? Apply today and take the first step towards a rewarding future with Minster Law.